Value Added Services

Business Text Bundles

Cost-effective ways to communicate

Send lots of texts? Then save a packet by buying a monthly message bundle that you can share with others on you plan too.

Consumer Text Bundles

Keep in touch

Buy a bundle and save money.

Business Photo Message Bundles

Cost-effective ways to communicate

Send lots of photo messages? Then save a packet by buying a monthly message bundle that you can share with others on you plan too.

Orange Maps Professional

Pocket Landline

Business Travel

Consumer Photo Message Bundles

Send memories as they happen

If you're at a party or meeting friends, you can share your moment instantly using Photo Messaging. You can take a photo, add text or a voice clip, and send it directly to anyone with a Photo Messaging phone on a UK network.

International Direct Dialling and Roaming

IDD - International Direct Dialling

What is it?

International Direct Dialling is making calls and sending texts to other countries when customers are in the UK. All IDD calls are charged at out of bundle rates unless a customer has IDD minutes in their voice talkplan.

Who can have it?

Business Customers in both direct and indirect channels. Note that customers registered as business on animal plans will be charged pay monthly consumer IDD call rates.

How do they get it?

All customers are automatically able to make IDD calling from their devices. If a customer makes a lot fo IDD calls they should consider choosing a talkplan where IDD minutes are included.

How much does it cost?

IDD calls will be charged at following rates for all customers without IDD in their talkplan, or if they have exceeded their talkplan allocation for that month.

International direct dialling costs

Sending a text message to an international number from the UK costs 10p per message

IDD calling zones - zones will be brought into line with roaming zones at a later date

Roaming (using your mobile abroad)

What is it?

Roaming means making and receiving calls, sending texts, browsing, and sending and receiving data when you
are outside of the UK - this is branded as Orange Travel. All roaming calls are charged at out of bundle usage
unless a customer has chosen a talkplan with roaming minutes included. Customers who travel often can subscribe
to a range of frequent user bundles upfront to save on costs

Who can have it?

Business customers in both direct and indirect channels. Note that customers registered as business on animal
plans will be charged pay monthly roaming rates.

How do they get it?

Customers must set up roaming by calling 345, 24 hours before they leave the UK, or their device will not work
whilst abroad.

How much does it cost?

Voice calls made and received, plus texts sent, whilst roaming will be charged at following rates (except for
customers with roaming included in their plan. From 1st July 2009, further roaming regulatory changes.

Summary of regulatory changes from 1st July:

• The cost to send an SMS will reduce by more than 50% to 9.4ppm in zones 1 & 2. Current rates are 20p
  per message in Ireland & the Channel Islands and 25p per message in the Orange Business Zone (all
  pricing excludes VAT).
• We will be lowering our charging increments on voice rates in zones 1 & 2. For making calls, there will be a
  30 second minimum call charge followed by per second billing. Receiving calls abroad will be charged per
  second with no minimum call charge. This is an improvement on our current charging increments in Europe
  which are in 60 second blocks.
• Anti-bill shock improvements which include:
  •   A free text message that can be automatically sent to business subscribers on arrival in countries in
    Orange roaming zones 1 & 2. This message will detail maximum rates for voice, SMS and MMS,
    previously we only sent information on rates for voice.

The text message will also include the European emergency services number and our freephone customer service
numbers – 345 and 158 (or +447973100345 and +447973100158 where shortdial services are not available).

• Small Businesses will be opted-in to these messages as standard but can request not to receive them.
• Medium subscribers will be automatically opted-out of the message because Orange has the contractual
  relationship with the decision-maker, not the end user. However, the decision maker can choose to opt
  their users in at any time.
• Any business subscribers travelling in Orange roaming zones 1 & 2 who start to use data services will
  automatically receive a further text message. This will outline the maximum charge that will be made for
  use of data – currently £2.55 per MB in Europe.

Please note that there will be no changes to standard business voice roaming rates as part of these
regulatory changes.

Impact of regulation on existing offers

The regulatory changes outlined above will impact some of our existing roaming bundles in the following ways:

• The Travel Text bundles were withdrawn from sale on 31st May as they will no longer offer a saving on
  standard SMS rates after 1 July. Given the standard rate is being reduced so dramatically (to 9.4ppm), we
  will not be launching any replacement text bundles. Subscribers currently on these monthly recurring bundles
  will have them removed on 1 July and automatically receive the cheaper, standard rate from then. Please do
  not sell the Orange Travel Text bundles as they are no longer be available on CSS.

For further information on the above changes please visit www.orange.co.uk/business/roaming

Voice and Text Roaming costs

*USA and Canada coverage is only available in major cities and a triband phone may be required. For Japan, a
dual mode phone will be required.

Orange Travel text bundles

Two text bundles are available for use in zones 1 and 2. Customers can choose the 30 text bundle as a one-off 30
day bundle or can choose to have it recurring each month. The 100 text bundle is only available as a recurring
bundle and can be cancelled after one month has passed

business rules

• can be purchased at any time in the bill cycle and can be requested to start up to 28 days in the future
• 30 day bundle - Travel Text 30 bundle expires after 30 days or after the bundle has been used up, whichever
  is sooner
• Recurring bundle - customer can cancel a recurring bundle after the minimum term of 1 month has passed.
  To cancel recurring bundle, customer must give at least 10 days notice before the date of their next bill

Calls to premium rate numbers

09 prefix

Orange are simplifying the charges for calls made to numbers beginning with 09. All calls will now be charged at one of two standard rates - either £1 per min / call or £2 per min / call. On 09 numbers, Orange remains competitive versus other operators, who are already charging up to £2.50 for calling some 09 number ranges.

For full details of the charge for each 09 prefix please see www.orange.co.uk/09.

Services

Harder, faster, smarter

Get the most out of your day with these great Orange services.

Roaming Data Bundles Business

Data Roaming Costs

Pay-As-You-Consumer roaming data

In Zones 1 and 2 data costs £2.55 per MB and £5.50 per MB in zones 3 to 7 (unless it’s included in a customer’s
plan. Data is charged in per byte intervals whatever zone customers are working in meaning they only pay for what
they use. These charges relate to roaming data on handsets, PDAs, BlackBerry’s, USB modems and datacards.

Out of bundle charges are £2.55 per MB in zones 1 and 2 and £5.50 per MB in zones 3 to 7.
*these bundles are unpublished and only available on customer request only, not for customer comms.

Business Rules

• can be purchased at any time in the bill cycle and can be requested to start up to 28 days in the future
• standard provisioning timescales of <24 hours apply for activating the bundle onto an account
• Once the monthly bundle allocation has been used up, the customer will be charged as per their standard
  talkplan rate
• minimum commitment of 1 month, after this the customer can cancel from the next bill date (must give 10
  days notice before the date of their next bill)
• if a customer purchases both a Global and a Europe bundle, when using data in Europe the Europe bundle
  will decrement first
• compatible with BEW Traveller
• not compatible with Orange Business World Traveller

Roaming Data Bundles Consumer